- Shipping policy
- We ship to all countries where delivery is possible.
- Any customs duties, import taxes, or local fees applied by your country are the responsibility of the customer.
- Once an order is placed, an estimated delivery time will be provided. As each handpan is handmade, we will follow up via email with more detailed production and shipping information.
- Every instrument is carefully and securely packed to ensure it arrives safely and undamaged.
- If you have questions about shipping to your location, feel free to contact us before placing an order.
- Warranty policy
- Each handpan comes with a lifetime guarantee for natural detuning.
- The warranty does not cover damage caused by accidents, improper handling, or misuse.
- The warranty includes a maximum of one tuning per year per instrument.
- If your handpan requires retuning, please contact us to arrange the next steps.
- Return policy
- If your handpan arrives damaged, you may return it within 28 days of delivery.
- A proof of damage (photos or video) is required to process the return.
- In case of confirmed damage, a full refund will be issued.
- Return shipping costs are covered by us for damaged instruments.
- To initiate a return, please contact us with your order number. We will respond as soon as possible and guide you through the process.
- Privacy policy
- We collect only the information necessary to process your order (such as name, email address, shipping address, and payment details).
- Your personal information is used solely for order fulfillment, communication, and customer support.
- We do not sell, rent, or share your data with third parties, except where required to complete your order (e.g. payment processors or shipping services).
- All data is handled securely and in accordance with applicable data protection laws.
- If you would like to access, update, or delete your personal information, please contact us.